Eddie’s Pick Up Policy and Advisory Statement:
Each and every one of our cakes is a unique work of art, and yours will be no different. We want to make sure that when your cake is picked up, it will be exactly what you ordered, and that you are happy with our work. If for any reason you are unhappy with any aspect of your cake, we want to make it right, right then and there. To assure you get exactly the product you are hoping for, we offer a few suggestions:
1) Cancelation Policy:
Cancelation of Custom Cake orders require a minimum of 24 hour advance notice.
2) Responsible Party:
Whenever possible, it is best to have the person who ordered the cake, pick it up. Only then can you be certain that we have met your expectations.
3) Timing is Everything:
Arrange a pick up time that allows for the unexpected; if traffic is heavy, or the bakery is unusually busy, or we need to make any adjustments to your cake, it’s nice not to be rushed.
When picking up and transporting your cake, we recommend preparing a clean flat area, preferably in the trunk of the car, or in the rear of an SUV. Placing cakes on the seat, or having someone hold the cake is not recommended.
5) Proper Care and Handling:
While most of our products are best enjoyed at room temperature, they should however be stored under refrigeration in most cases. Bring the product out about an hour prior to service time to allow for some tempering.
6) We’re in this Together:
From our Bakers, to our Decorators, to our Staff on the front lines, if anything is not right with your cake, we want to fix the problem and speed you on your way. This is most easily done when problems are detected at pick up, and we have some time to make it right for you. Each and every person on our staff wants you to be delighted with our products and service, and we are committed to that goal.